Troubleshooting

The application throws exception:

• You do not have ApplicationAPI.dll or ApplicationAPI.NET.dll stored in the same directory like your application.
  Copy proper vesion of dll files to the same directory like your application.
• You do not have latest version of ApplicationAPI.dll or ApplicationAPI.NET.dll downloaded.
  Ask for the latest version from Sygic.
• You are initiating the Drive application or calling InitApi function for second times in a row without delay
• You do not use proper version of ApplicationAPI.dll.
  Check the version of ApplicationAPI.dll or just try another version.

LocationFromAddress function can't find taken address or returns bad location.

• Use the overladed function setting the FUZZY search to true. Otherwise you have to make sure that you entered address correctly with all diacritical marks and street names with all words in name.
• There are more places with taken address.
  It is possible that there are more towns with the same name in one country or more streets with same name in one city. In that case LocationFromAddressEX function should be used. It enable to enter region in country (for cities) and part of city (for streets). In case of more possible results LocationFromAddressEx returns array of results.

Coordinates conversion.

• From version 7.5 use Drive application world degrees multiplied by 100 000.

for example: W 0.12623°  , N 51.50015° ( city center of London )

LONGPOSITION position = new LONGPOSITION( -12623, 5150015 );

The project cannot be compiled missing some statements.

• You didn't include the file ApplicationAPI.NET.dll into your .NET project references.
  To include dll file to project follow these steps:
  • Open solution explorer (View -> Solution explorer Ctrl+Alt+L)
  • Right click References and select Add Reference...
  • Click Browse and select ApplicationAPI.NET.dll to include.
  • Click OK to include file to project references.

Contact our support team

• If you cannot find resolution to your problem in the Troubleshooting section above, please contact our support team.
  Customers, or those who are evaluating our products, please e-mail your questions to fleetsupport@sygic.com.