Last Updated: May 18, 2018


1 Introductory Provisions

1.1 This End User License Agreement ("EULA") shall govern the relationship between:

I. You as an individual end user; and

II. (a) Sygic a. s., with its registered seat at Twin City C, Mlynské Nivy 16, 821 09 Bratislava - mestská časť. Ružinov, the Slovak Republic, registered in the Commercial Register of the District Court Bratislava I, section: Sa, File No. 4893/B, Identification No. 35 892 030 (hereinafter referred to as "Sygic SK"), in relation to your use of any of the following applications and their particular features provided by Sygic SK:

(hereinafter referred to as "Sygic SK Software").

Sygic SK's contact details and other mandatory information that Sygic SK is obliged to disclose in accordance with applicable Slovak laws can be found on its website at;


(b) Tripomatic, s.r.o., with its registered seat at Za Parkem 631/14, Medlánky, 621 00 Brno, the Czech Republic, registered in the Commercial Register of the Regional Court in Brno, section: C, File No. 57944, Identification No. 28274211 (hereinafter referred to as "Tripomatic"), in relation to your use of any of the following applications and their particular features provided by Tripomatic:

(hereinafter referred to as "Tripomatic Software").

Tripomatic's contact details and other information that Tripomatic is obliged to disclose in accordance with applicable Czech laws can be found on its website . Please click here for more information;


(c) Sygic Czech Republic s.r.o. (formerly Bzing s.r.o.), with its registered seat at Běchovická 701/26, Strašnice, 100 00 Praha 10, the Czech Republic, registered in the Commercial Register of the Municipal Court in Prague, section: C, File No. 181741, Identification No. 24134490 (hereinafter referred to as "Sygic CZ"), in relation to your use of any of the following applications and their particular features provided by Sygic CZ:

(hereinafter referred to as "Sygic CZ Software").

Sygic CZ's contact details and other information that Sygic CZ is obliged to disclose in accordance with applicable Czech laws can be found on its website . Please click here for more information

(Any and all of Sygic SK, Tripomatic and Sygic CZ hereinafter referred to as "Sygic" and any and all of Sygic SK Software, Tripomatic Software and Sygic CZ Software hereinafter referred to as "Software")

1.2 This EULA sets out the conditions under which you are entitled to use the Software.

1.3 You may obtain the licence to use the Software through Google Play Store, Apple App Store, Sygic E-shop. You will be able to choose the required Software and its price will always be notified to you in advance. In some cases, you may also need an activation key to use the Software which will be provided to you by Sygic.

1.4 Some of the terms and conditions in this EULA may not be applicable in particular cases, depending on the type of Software.

2 Conclusion of this EULA

2.1 You accept the terms of this EULA and express your consent to be bound by this EULA by clicking on the "Accept" or similar button.

2.2 If you do not agree with all of EULA terms, you will not be permitted to download, install and use the Software. In case, you have already installed the Software you must uninstall it from your device and destroy all copies of the Software.

2.3 You are not allowed to use the Software and accept this EULA if (i) you are not of legal age required to validly conclude this EULA, or (ii) you are a person barred from using the Software under the applicable laws.

2.4 This EULA is concluded once (i) you have received a confirmation of your order of the Software, or once (ii) you have received an activation key to the Software.

3 Use of the Software

3.1 In order to be able to use the Software, you must download and install the chosen Software in your device. Downloaded Software must be installed on a correctly configured device.

3.2 You hereby acknowledge that the Software contains and will be used jointly with the third party digital map databases. The list of the map providers can be found in Attachment 1 hereto. Terms and conditions of use of map databases can be found on websites of respective map providers.

3.3 For some functionalities of the Software to work correctly, you may need to have wireless internet or data connection enabled on your device. The settings of the device on which you install the Software shall be your exclusive responsibility. You shall be solely responsible for the payment of any fees and expenses related thereto.

3.4 You agree and acknowledge that you assume full, exclusive and sole responsibility for the use of the Software. You further acknowledge that it is your responsibility to comply with all applicable laws while using the Software.

4 Grant of License

4.1 All title and intellectual property rights in and to the Software including any of its parts (such as map databases) are owned and remain to be owned by Sygic or its suppliers.

4.2 If you have agreed to the terms of this EULA and you have paid a license fee, Sygic hereby grants you a non-exclusive and non-transferable right to use the Software for your personal use, subject to the conditions specified herein and unless this EULA stipulates otherwise (with no right to sub-license save for third parties map database).

4.3 You may create a back-up of the Software for archival purposes, provided that the original and the back-up remain in your possession (unless this EULA stipulates otherwise) and that you use the Software only as authorised under this EULA.

4.4 You might be entitled to obtain future upgrades and updates of the Software and of third party digital map databases. Nothing in this EULA, however, constitutes your legal claim to request any future upgrades and updates. If upgrades and updates are available, obtaining of such upgrades and updates may be subject to additional payments. Upon your acceptance of conditions for obtaining such upgrades and updates, terms of the use of upgraded and updated Software shall be governed by this EULA. For the avoidance of doubts, the term Software used in this EULA shall include the updated and/or upgraded Software, unless stated otherwise.

5 Limitations of License

5.1 You may only install the Software on one device at any time.

5.2 You hereby undertake that the device on which you install the Software remains in your possession at all times and that Software (including map databases) will be used only by yourself.

5.3 The Software and any of its parts (such as map databases) may serve for your personal and non-commercial use only. You may not sublicense, sell, resell, rent, lease, transfer, assign, time share, reproduce, duplicate, copy or otherwise commercially exploit or make the Software available to any third party, unless expressly permitted by this EULA.

5.4 You may not copy, distribute, reverse engineer, create derived versions of the Software or derivative works based on the Software, analyse, decompile, disassemble a source code or seek to obtain a source code of the Software unless expressly permitted by the applicable law.

5.5 You may not use the Software in any unlawful manner or in any manner that interferes with or disrupts the integrity of the Software. You may not modify or adapt the Software, or otherwise attempt to gain unauthorized access to the Software.

5.6 You hereby acknowledge and agree that Sygic hereby grants you the right to use the Software. The prohibition to transfer the Software to a third party does not apply in case you have acquired a Software for a life-time use and paid required license fee. In such case you are entitled to transfer your copy of the Software on condition you disable your own use of the copy, do not create any duplicates and destroy any back-ups you have already created. You hereby acknowledge that Sygic may adopt technical measures to disable your further use of your original copy of the Software or its duplicates.

6 License Fee

6.1 Sygic grants you the right to use the Software for (i) free or (ii) a license fee, depending on whether you download trial, free or premium version ("license type"). If the Software is provided for a license fee, you agree to pay the license fee specified in the price list available at sales channels throught which you are obtaining the license to use the Software.

6.2 You may be requested to pay the license fee either by credit/debit card or through Pay Pal.

7 Software Delivery and Characteristics

7.1 Sygic is obliged to deliver the Software once the license fee was paid in full (if applicable), however, it is entitled to do so even prior to full payment of the license fee. In case of a free or a trial version, Sygic shall deliver the Software upon you accept the terms of this EULA.

7.2 The characteristics of the Software depend on the particular Software, its features and the license type which you have acquired. A description of Software's functionality can be found, in respect of each particular Software, in point 1.1 above; such specification forms part of this EULA ("Software Specifications").

7.3 Detail description on how to use the Software correctly and step-by-step technical guidance through Software functionalities, are contained in the respective user guides ("User Guides") available at:

7.4 User Guides shall reflect, on ongoing basis, constant improvements of the Software. Sygic may, at its sole discretion, share with you any recommendations on how to utilise the Software better. For the avoidance of any doubt, the User Guides do not form a part of this EULA.

8 Ancillary Services

8.1 Apart from securing basic features of the Software, Sygic shall also provide additional features, depending on the type of the Software. This may include, inter alia, navigation services, traffic forecasting, localization services etc. To see all features of particular Software, please click on the hyperlink of particular Software in point 1.1 above.

8.2 Sygic shall secure and maintain all user login details, regardless of whether trial, free or a premium version of the Software is being used.

8.3 Sygic is entitled to notify you of any maintenance of the Software (e.g. downtimes and outages of the Software).

9 Liability for Defects

9.1 Sygic shall be liable for defects (i) in the Software which the Software has at the moment of its installation and (ii) in the upgrade or update which the upgrade or update has at the moment of its installation.

9.2 Given that the trial and free version of the Software are licensed free of charge, Sygic shall not be liable for any defects in the Software installed as a free or trial version.

9.3 Sygic warrants that the Software will perform substantially in accordance with the Software Specifications for the period of 24 months. Sygic does not warrant in particular (without limitation) that the Software or the provided result (i) will meet your requirements and (ii) will be uninterrupted, error-free or available at all times.

9.4 Sygic shall bear no responsibility for any non-performance of the Software which is out of its reasonable control such as insufficient GPS signal.

9.5 You acknowledge that due to constant improvement of its software products, Sygic may decide to cease to provide technical support with respect to particular Software version; it may result in the particular version being no more interoperable with other software in your device. In such case Sygic shall inform you in advance and allow you to upgrade the Software. If you decide not to upgrade the Software to a newer version, Sygic shall bear no responsibility whatsoever for the interoperability, defects and malfunctions of the software (including Software) in your device.

10 Liability for Damage

10.1 Sygic shall only be liable for damage in case there is a causal connection between the damage and the Software.

11 Technical Support

11.1 Sygic shall provide technical support. Any requirements for technical support may be delivered to Sygic via

11.2 A requirement for technical support shall be sufficiently certain, in order to enable the technical support staff to solve reported problem.

11.3 You may be refused to be provided the technical support if you fail to provide necessary cooperation.

11.4 Sygic shall not be obliged to provide any support and shall not be responsible for any defect if reported problem results from (i) any unauthorized interference with the Software, (ii) incorrect settings of the Software, or (iii) any use of the Software which is in conflict with EULA (including Software Specifications) or User Guides.

11.5 You agree that any technical information you provide as a part of any request for technical support or complaint will be used for Software support and development by Sygic internally.

12 Complaints and Defect Removal

12.1 If you believe that the Software has a defect, and for any reason, it is impossible to submit a request for technical support via the website or if you are dissatisfied with the provided technical support, you can send a complaint to

12.2 Sygic shall be obliged to send you a confirmation of the complaint delivery without undue delay.

12.3 Sygic shall inform you how the matter will be handled without undue delay; if the case is more complex, you shall be informed within 3 business days and in well-grounded cases, in particular if a complex technical assessment is necessary, within 10 days after the complaint has been delivered to Sygic.

12.4 The complaint shall be handled within 30 days after delivery to Sygic and at the same time, Sygic shall be obliged to provide you with a confirmation of complaint handling.

12.5 If the Software has a defect or a defective technical support is provided, you have the right to a free, timely and due removal of the defect. The defect shall be removed by Sygic without undue delay. Sygic is however entitled to replace the Software with a faultless one.

12.6 If the Software has a defect which cannot be removed and prevents a proper use of the Software, you have the right (i) to an exchange of the Software or (ii) to terminate this EULA and receive a refund of paid license fee. The termination notice must in this case be delivered to the e-mail address specified under the point 12.1 above.

12.7 You have the same rights as those described in the point 12.6 above if the defects of the Software can be removed but you cannot use the Software properly due to a repeated occurrence of the defect after the repair or due to a larger number of defects.

12.8 If the Software has a defect which cannot be removed but which does not prevent a proper use of the Software, you are entitled to an adequate discount from the Software license fee.

12.9 If you have a domicile or habitual residence in any country of the European Economic Area and you are not satisfied with the way Sygic has handled your claim or if you believe that Sygic has violated your rights, you may contact Sygic and ask for a remedy. If Sygic rejects your request for correction or fails to reply to such a request within 30 days from the date of submission, you have the right to file a petition for starting an alternative resolution of the dispute. The relevant entity for an alternative resolution of a dispute in case of Sygic SK Software is the Slovak Trade Inspection ( or other relevant legal entity registered in the List of Alternative Dispute Resolution Bodies maintained by the Ministry of Economy of the Slovak Republic and in case of Tripomatic Software and Sygic CZ Software it is the Czech Trade Inspection ( At the same time, you can use the online dispute resolution platform available at to submit a proposal for alternative dispute resolution.

13 Personal Data Protection

13.1 Information regarding processing of your personal data are available at Sygic Privacy Policy.

14 Term and Termination of EULA

14.1 EULA is effective from the moment of its conclusion as specified under the point 2.4 above and is concluded for a period stipulated in Software Specifications.

14.2 You may terminate EULA with immediate effect at any time by uninstalling all copies of the Software.

14.3 You are entitled (i) to withdraw from this EULA without stating any reasons during the period of 14 days from the day of the conclusion of this agreement and (ii) to receive a full refund of the license fee. In order to exercise your right of withdrawal you shall deliver a written withdrawal notice to the following e-mail address: or via mail to Sygic's registered seat as specified in point 1.1 above. You may use the template withdrawal form that can be found here Legal documents. Use of the template withdrawal is not mandatory. It is sufficient that you send the withdrawal within the 14 days period and it does not have to be delivered to Sygic within this period. Sygic shall send a confirmation of the withdrawal's delivery to your e-mail address. You will receive the refund of the license fee within 14 days since the delivery of your withdrawal to Sygic.

14.4 This EULA may be terminated by Sygic with immediate effect, if you substantially fail to comply with any provision of this EULA. The notice of termination shall be sent to your e-mail address which you have provided. The notice of termination shall become effective as of the moment of its delivery to the e-mail address or as of the moment when Sygic receives a reply that it is not possible to deliver the respective e-mail containing the notice of termination.

14.5 If the Software is installed as trial version, this EULA is effective for the trial period. Trial version of the Software may include functionality intended to disable its operation after the expiration of the trial period.

14.6 If this EULA terminates pursuant to point 14.4 above, Sygic shall not be obliged to refund you the license fee.

14.7 If you substantially fail to comply with any provision of this EULA, Sygic is entitled to immediately terminate your use of any and all Sygic applications including your use of the Software.

14.8 Upon termination of this EULA, you must cease all use of the Software and uninstall all copies of the Software. The provisions of EULA, which by their nature are intended to survive the termination, will remain in effect after termination of EULA (e.g. provisions related to confidentiality, limitations of licence, liability for defects and damage, governing law and jurisdiction).

15 Governing Law

15.1 This EULA shall be governed and construed in accordance with the Slovak law. The United Nations Convention for Contracts for the International Sale of Goods is explicitly excluded.

15.2 Statutory regulations on mandatory application of national or international consumer protection law remain unaffected.

16 Miscellaneous

16.1 If any provision of this EULA is held to be invalid, illegal, or unenforceable in any respect, that provision to the extent permitted by law shall be severed from EULA and shall not affect the remaining provisions hereof, and the parties agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

16.2 You may not transfer the license or assign the rights arising from this EULA to third party without prior written consent of Sygic, save for as stipulated in point 5.6 above.

16.3 EULA constitutes the entire agreement between Sygic and you pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between Sygic and you with respect to such subject matter.

16.4 A failure or delay in enforcing any right or remedy under this EULA shall not constitute a waiver of such right or remedy or of any future exercise of such right or remedy.

16.5 Should Sygic wish to change this EULA it shall do so jointly with following upgrade/update. You will be informed of changes in EULA and will be asked to familiarize yourself with those changes and accept them, if you agree, wish to receive an upgrade/update and continue in using the Software. Should you disagree with changed terms and conditions you will be asked to proceed as described in section 2.2 of this EULA.

16.6 The wording of this EULA can be found on Sygic's website at