Reducing travel time of service technicians by 60% with Sygic Navigation

Written by RS
11. 09. 2015 · 2 min read

Sygic Professional GPS Navigation application was integrated into Powertech System Integrators’ mobile solution using Sygic SDKallowing it to receive coordinates or addresses from either the WFM system or the Mobile GIS system. In any of these cases, the navigation is launched that takes the technician to the correct location.

- 5000 technicians equipped with Sygic Navigation

- Travel time reduced by 60%

Challenge

Service technicians need to travel to known and unknown locations every day in areas with mostly poor data and voice signal. The work orders contains the location where the work needs to be done. Powertech System Integrators’ mobile work force management solution sends that location to Sygic. Technicians were previously equipped with a competitors’ navigation solution and needed to manually enter the correct address into the other application which led to errors and loss of time. The separate licensing was also cumbersome for 5000 users.

“We needed to be able launch the GPS navigation application directly from our WFM system to facilitate the technicians’ user experience and to help them to find the correct location,” explains Francois Blignaut, from Powertech System Integrators.

Sygic Integration

Sygic GPS Navigation application was integrated into Powertech System Integrators’ solution using Sygic SDK allowing it to receive coordinates or addresses from either the WFM system or the Mobile GIS system. In any of these cases, the navigation is launched that takes the technician to the correct location.
The API functions used:

  • DriveStart
  • ClearItinerary
  • SetRoute
  • Init

The results

Thanks to Sygic SDK and smooth activation mechanisms of Sygic GPS navigation, our customer’s technicians are now quickly navigated to the correct locations even when data coverage is not available.

“Although there are other contributing factors, Sygic has certainly made a great contribution to our customer’s travel time that has reduced by as much as 60% “
Francois Blignaut, GM: Mobility, GIS & ADMS

Powertech System Integrators operates in various industry verticals and offer a variety of technologies and solutions in different marketplaces. The technologies that we offer mostly come from partnerships with leading international partners and OEMs, whilst some of our technologies have been developed in-house and we are proud to see them perform. We apply these technologies and our specialised experience in certain industry verticals allowing us to conceive, design and develop solutions that will make a difference in your business.
Value realisation and verification is very important to us. We aim to confirm the benefit of what we do and this allows us to grow and improve.

Sygic GPS Navigation is compatible with Apple CarPlay.

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